| Carry-on baggage | 1 piece up to 7 kg (56×36×23 cm) | 1 piece up to 7 kg (56×36×23 cm) | 1 piece up to 7 kg (56×36×23 cm) | 1 piece up to 10 kg (56×36×23 cm) | 1 piece up to 7 kg (56×36×23 cm) |
| Baggage | Only for additional fee | Only for additional fee | 1 piece up to 23 kg (≤158 cm) | 2×23 kg + 1 sports equipment | 20 kg (≤158 cm) |
| Exchange | 8,000 KZT + fare difference (if applicable) | 8,000 KZT+ fare difference (if applicable) | Free + fare difference (if applicable) | Free | Allowed, without penalty |
| Refund | Not allowed | Not allowed | Allowed, penalty 8,000 KZT | Without penalty | Allowed, without penalty |
| Seat selection | Chargeable | Chargeable | Chargeable | Free | Free |
