Information for Passengers of Astana – Omsk – Astana Flights

Dear Passengers,

Due to recurring airspace restrictions in the Omsk area and the resulting inability to ensure safe and reliable operations in accordance with the published schedule, VIETJET QAZAQSTAN has decided to temporarily suspend flights on the Astana – Omsk – Astana route.

The safety of passengers and crew is the Airline's absolute priority. This decision has been made to ensure flight safety and to minimize the risk of extended delays and forced schedule changes.

Suspension Period

Flights on the Astana – Omsk – Astana route are cancelled from 9 to 20 July 2026, inclusive. Information regarding subsequent flights will be updated as the situation develops. Passengers affected by these changes will be notified individually using the contact details provided at the time of booking.

The Airline Offers the Following Options

• Alternative transportation via the Astana – Petropavlovsk – Omsk and Omsk – Petropavlovsk – Astana routes, using a bus transfer between Petropavlovsk and Omsk.
• Full refund of the ticket price with no deductions, including all unused segments of carriage booked within a single reservation. 
• In addition, every passenger on a cancelled flight is automatically provided with a voucher worth 10,000 tenge for a future flight with VIETJET QAZAQSTAN.

Option 1. Alternative Route via Petropavlovsk

Starting July 14, 2026, the Airline offers the following alternative transportation option:

Astana → Petropavlovsk (flight) → Petropavlovsk → Omsk (bus transfer)

A similar transportation option will also be organized in the reverse direction.

Transfer information:

Astana → Omsk direction

                                                                                                                                                                                                                                               

Omsk → Astana direction

                                                                                                                                                                                                                                               

Seats on the alternative route are limited. Bookings are processed as requests are received.

The bus transfer departure time may be adjusted depending on road conditions and border-crossing processing times.

To book the alternative route via Petropavlovsk, please:

• send a request titled “Petropavlovsk to Omsk transfer” to info@vietjetqazaqstan.kz, or
• contact the VIETJET QAZAQSTAN Contact Center at +7 727 356 14 14.

Our team will be glad to assist with your booking and answer any questions you may have.

Option 2. Full Refund of the Ticket Price

If the alternative route does not suit you, you may request a full refund of the ticket price with no deductions, including all unused transit segments of carriage operated by VIETJET QAZAQSTAN.

The refund is processed at the original point of purchase:

• if the ticket was purchased on the VIETJET QAZAQSTAN website — through the Airline's Contact Center;
• if the ticket was purchased through a travel agency or online travel agency (OTA), please get in touch with the point of purchase.

Voucher for a Future Flight

Every passenger on a cancelled flight is provided with a voucher worth 10,000 tenge.

Terms for receiving and using the voucher:

• the voucher is sent automatically to the email address provided at the time of booking;
• the voucher can be used when purchasing tickets on the official VIETJET QAZAQSTAN website (vietjetqazaqstan.kz);
• the voucher is valid on all flights (except subsidized fares) until December 31, 2026.