Background

Temporary disruptions to email service

11/13/2026

Dear passengers,

Due to a global outage affecting Microsoft services, emails sent to our addresses may temporarily fail to reach us or may be processed with a delay.

For assistance with bookings, ticket changes and refunds, or additional services, please contact our call centre:

📞 +7 727 356 14 14

We apologize for the inconvenience and thank you for your understanding. We will provide a further update once our email service has been restored.

Temporary disruptions to email service | Vietjet Qazaqstan | Vietjet Qazaqstan